Refund policy

What A Mug! Return / Refund Policy

All products in our store are custom printed to order, which means each item is made specifically for you. Because of this, all sales are final.

We do not accept returns or exchanges for:

• Incorrect size selection
• Change of mind or buyer's remorse
• Minor color variations due to screen display differences

Please note that all orders are fulfilled by our print-on-demand partner. As exchanges are not available, we encourage you to review sizing guides and product details carefully before placing your order.

However, we've got you covered if something goes wrong on our end. If your order arrives with a manufacturing defect, print error, or was damaged in transit, we will make it right — either with a replacement or a full refund. No hassle.

To report an issue, please contact us within 7 days of delivery at papabearspices@gmail.com with:

• Your order number
• A photo of the defective or damaged item

Spices & Non-Print-on-Demand Products Our spice products are stocked and shipped directly by us. If your spice order arrives damaged or incorrect, please contact us within 7 days of delivery at papabearspices@gmail.com and we'll make it right with a replacement or full refund. Due to the perishable nature of food products, we are unable to accept returns, but we stand behind the quality of everything we ship.

We take pride in the quality of every item that goes out the door, and we stand behind our work.