Shipping policy

Thank you for shopping with What a Mug! We're committed to getting your order to you as quickly and safely as possible.

Processing Time All orders are processed within 2–5 business days. Orders are not processed or shipped on weekends or holidays.

Shipping Rates & Delivery We offer free standard shipping on all US orders over $40. For orders below this amount, shipping rates are calculated at checkout based on your location and order weight.

Estimated delivery times after dispatch:

Standard Shipping: 5–7 business days
Expedited Shipping: 2–3 business days
Order Tracking Once your order has shipped, you'll receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.

Damaged or Lost Packages If your order arrives damaged or is lost in transit, please contact us at papabearspices@gmail.com within 7 days of the expected delivery date. We'll work with you to resolve the issue promptly.

International Shipping We currently ship within the United States only. International shipping may be available in the future — stay tuned!